Privacy & data protection

Privacy Statement

AMELA Process Optimization attaches great importance to the protection of personal data. This privacy statement explains which personal data we process, why we process it, how we protect it and what rights you have.

Last updated: August 2026

Who is responsible for your personal data?

AMELA Process Optimization is responsible for the processing of personal data described in this privacy statement.

AMELA Process Optimization

Klinknagelstraat 2

3089 JP Rotterdam

The Netherlands

Email: info@amela-po.com

Telephone: 0031 (0) 85 060 0164

What personal data do we process?

Depending on how you communicate with AMELA or use our website, we may process the following categories of personal data:

name;
email address;
telephone number;
job title and organisation;
the subject and content of your message or enquiry;
business correspondence;
technical data required for the security and operation of our website, such as server and log data.

We do not request special categories of personal data through our contact form. We also ask you not to include such information in the free-text field unless it is necessary for your enquiry.

Why do we process personal data?

We process personal data only for specified and legitimate purposes.

to respond to contact requests and enquiries;
to communicate about potential assignments, projects or collaborations;
to prepare, perform and administer agreements;
to manage our business relationships;
to comply with legal and administrative obligations;
to monitor the security, availability and proper operation of our website and information systems;
to prevent and investigate misuse, fraud and security incidents.

What are our legal bases for processing?

Every processing activity must have a valid legal basis. Depending on the circumstances, we process personal data on one or more of the following bases:

processing is necessary to take steps at your request before entering into a contract or to perform a contract;
processing is necessary to comply with a legal obligation;
processing is necessary for the legitimate interests of AMELA or a third party, for example business communication, information security or prevention of misuse, provided that your interests and fundamental rights do not override those interests;
where specifically required, on the basis of your consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Contact form

When you use our contact form, we process the information you provide in order to handle and respond to your enquiry.

Information submitted through the contact form is not used for unrelated marketing purposes unless a separate valid legal basis exists.

When submitting the form, we ask you to confirm that you have read this privacy statement.

Who do we share personal data with?

We do not sell your personal data. We only share personal data where this is necessary for our services, business operations or legal obligations.

We may use carefully selected service providers that process personal data on our behalf, such as hosting, email, IT management and other business technology providers.

For email and business communication, we use services including Microsoft 365. Where a supplier processes personal data on behalf of AMELA, we put appropriate data protection and security arrangements in place where required.

Processing outside the European Economic Area

When using certain international IT service providers, personal data may in some circumstances be processed or accessed outside the European Economic Area.

Where this occurs, we ensure that there is a valid legal basis and appropriate safeguards, such as an adequacy decision by the European Commission or approved Standard Contractual Clauses.

How long do we retain personal data?

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a statutory retention requirement or legitimate interest requires a longer period.

contact enquiries are retained for as long as reasonably necessary to deal with the enquiry and any subsequent communication;
information that becomes part of a customer, project or financial administration is retained in accordance with applicable statutory and business retention requirements;
technical log and security data is retained only for as long as necessary for security, investigation and management purposes.

Specific retention periods are periodically reviewed as part of our internal data and information-security processes.

How do we protect personal data?

AMELA implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, unwanted alteration, destruction and unauthorised disclosure.

In the design of our information security management, we follow the principles and guidelines of ISO/IEC 27001. Information security risks are systematically identified, assessed and managed.

We periodically review our security measures and update them where necessary in response to risks, technological developments and applicable laws and regulations.

Cookies and technical website data

Our website may use technically necessary cookies or similar technologies to ensure that the website operates correctly and securely.

If we use analytics, preference or marketing cookies for which consent is required, we will provide separate information and request prior consent where required by law.

Your privacy rights

The GDPR provides you with various rights in relation to your personal data.

the right of access to your personal data;
the right to rectification of inaccurate or incomplete data;
the right to erasure, where legally applicable;
the right to restriction of processing;
the right to data portability where applicable;
the right to object to certain processing activities;
the right to withdraw consent previously given;
the right not to be subject solely to certain automated decision-making, where applicable.

To exercise one of these rights, please contact us at info@amela-po.com. We may request additional information where necessary to verify your identity.

Automated decision-making

AMELA does not use personal data received through the contact form for solely automated decision-making that produces legal effects or otherwise significantly affects you.

Complaints

If you have a question or complaint about how we process your personal data, we encourage you to contact us first so that we can investigate your concern.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Changes to this privacy statement

We may amend this privacy statement when our services, processing activities, technical systems or applicable laws and regulations change.

The most recent version will always be published on this website. The date at the top of this page indicates when the statement was last updated.